Frequently Asked Questions
Everything you need to know about shopping with DoubleWoot.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of receipt, provided the items are unworn, unwashed, and have all original tags attached. Please note that sale items are final sale.
Which payment methods do you accept?
DoubleWoot accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options at checkout.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 2 hours of placement by contacting our customer support team.
Do you restock items that are sold out?
We frequently restock our most popular collections. You can sign up for 'Back in Stock' notifications on the specific product page to be alerted as soon as it returns.